ceo93 Privacy Policy — How We Protect Your Data
Your privacy matters. This policy explains exactly what data ceo93 collects, how it is used, who it is shared with, and the rights you hold as a Bangladesh player.
Introduction
ceo93 ("Platform", "we", "us", "our") is committed to protecting the privacy and security of the personal data of all players and visitors who use the ceo93 website and associated services. This Privacy Policy describes what personal data we collect, the purposes for which we process it, the legal bases on which we rely, how long we retain it, with whom we share it, and the rights you have in respect of your data. This Policy should be read alongside our Terms and Conditions, which govern your use of the ceo93 platform.
By registering a ceo93 account or using any part of the ceo93 platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with the terms of this Policy, you must not register an account or use the ceo93 platform. We may update this Policy from time to time; updated versions will be posted on this page with a revised effective date.
1. Data We Collect
ceo93 collects personal data in the following categories, gathered directly from you at registration and during your use of the platform, or automatically via technical systems as you browse and play:
Identity Data
Full name, date of birth, national ID or passport number provided during KYC verification.
Contact Data
Mobile phone number and email address registered to your account.
Financial Data
bKash, Nagad, Rocket, or bank account details used for deposits and withdrawals. We do not store full card numbers.
Technical Data
IP address, device type, browser type and version, operating system, and session timestamps.
Gaming Activity
Game history, wager amounts, win and loss records, bonus usage, and session duration logs.
Communication Data
Records of your correspondence with ceo93 support, including chat logs and submitted support tickets.
2. How We Use Your Data
ceo93 processes personal data only for defined, legitimate purposes. We do not use your data for purposes incompatible with those stated at the time of collection. The specific purposes for which we process your personal data are:
- To create and manage your ceo93 player account, verify your identity through KYC, and enforce our Terms and Conditions.
- To process deposits, withdrawals, and all financial transactions associated with your account, including reconciliation and dispute resolution.
- To detect and prevent fraud, money laundering, bonus abuse, multiple-account creation, and other prohibited conduct as defined in our Terms and Conditions.
- To provide customer support and respond to your queries, complaints, and account-related requests in a timely manner.
- To send you service communications including account notifications, security alerts, transaction confirmations, and promotional updates where you have opted in to receive them.
- To comply with applicable legal and regulatory obligations, including anti-money laundering requirements, age verification mandates, and lawful requests from competent authorities.
3. Legal Basis for Processing
ceo93 processes personal data on one or more of the following legal bases depending on the specific processing activity:
Basis 3.1
Contractual Necessity
Processing is necessary to perform the contract we have with you — specifically to operate your account, process transactions, verify your identity, and provide the gaming services you have requested. Without this processing, ceo93 cannot deliver its core services to you.
Basis 3.2
Legal Obligation
Processing is necessary to comply with applicable law, including KYC and anti-money laundering obligations, age verification requirements, and responses to lawful orders from competent authorities such as law enforcement, regulatory bodies, or courts.
Basis 3.3
Legitimate Interests
Processing is necessary for the legitimate interests of ceo93, provided that those interests are not overridden by your own data protection rights. Legitimate interests include fraud detection and prevention, platform security, service improvement, and responsible gaming monitoring. We conduct a balancing test before relying on this basis to ensure your interests are not disproportionately affected.
4. Data Sharing and Disclosure
ceo93 does not sell your personal data to third parties. We share personal data only in the limited circumstances described below, and only with parties that are bound by appropriate confidentiality and data protection obligations:
Category 4.1
Payment Processing Partners
We share financial data with our payment processing partners — including bKash, Nagad, Rocket, Upay, and bank transfer intermediaries — strictly to the extent necessary to process deposits and withdrawals on your behalf. These partners process your financial data under their own privacy policies and are independently responsible for their compliance with applicable data protection law.
Category 4.2
Technology and Platform Service Providers
We share data with technology vendors who provide services integral to the operation of the ceo93 platform, including game content providers (Pragmatic Play, Evolution Gaming, Spribe, Ezugi, and similar), fraud detection service providers, identity verification services, and cloud infrastructure providers. All such vendors are bound by data processing agreements that restrict their use of your data to the specific service they provide.
Category 4.3
Legal and Regulatory Authorities
We may be required to disclose personal data to law enforcement agencies, regulatory bodies, courts, or other public authorities when required to do so by applicable law or pursuant to a lawful order. Where permitted by law, we will notify you of such a disclosure request. We will not disclose more data than is strictly required to comply with the specific legal obligation.
We Never Sell Your Data
ceo93 has never sold and will never sell personal data to data brokers, marketing networks, advertising platforms, or any other third party for commercial purposes. Your data is used exclusively to operate and improve the ceo93 service.
5. Cookies and Tracking Technologies
ceo93 uses cookies and similar tracking technologies on its website to support platform functionality, analyse usage patterns, and deliver a consistent experience. The following categories of cookies are used:
- Strictly necessary cookies: required for the platform to function. These include session authentication tokens, security cookies, and load balancing identifiers. They cannot be disabled without breaking core functionality.
- Functional cookies: used to remember your preferences such as language settings, display options, and game lobby filters so they persist between sessions.
- Analytics cookies: used to collect anonymised or pseudonymised data about how players navigate the platform, which pages are visited most, and where users exit. This data helps us improve the platform experience.
- Fraud detection cookies: used by our fraud prevention systems to identify unusual patterns of behaviour that may indicate bot activity, multiple-account use, or other prohibited conduct.
You can manage cookie preferences through your browser settings. Disabling strictly necessary cookies will impair the functionality of the platform. Disabling analytics or functional cookies will not prevent you from using the platform but may affect your experience.
6. Data Retention
ceo93 retains personal data for as long as is necessary to fulfil the purposes for which it was collected, including to satisfy any legal, accounting, or reporting obligations. As a general rule, account data is retained for the duration of your active account relationship with ceo93 and for a period of five years following account closure, to comply with applicable anti-money laundering and financial record-keeping obligations.
Gaming activity logs and transaction records are retained for a minimum of five years from the date of the transaction, consistent with standard financial compliance requirements. Communications data (support correspondence) is retained for three years from the date of the last interaction. After applicable retention periods have elapsed, we securely delete or anonymise your data so that it can no longer be associated with you as an individual.
7. Data Security
ceo93 implements appropriate technical and organisational security measures designed to protect personal data against unauthorised access, accidental loss, destruction, or disclosure. Security measures in place include SSL/TLS encryption for all data in transit between your device and ceo93 servers, encrypted storage of sensitive account data at rest, access controls that restrict employee access to personal data on a need-to-know basis, and regular security review processes applied to our systems and infrastructure.
While ceo93 takes all reasonable steps to protect your data, no method of electronic transmission or storage is 100% secure. In the event of a data breach that is likely to result in risk to your rights and freedoms, ceo93 will take prompt action in accordance with applicable legal requirements, including notifying affected players where required by law. You can help protect your account by using a strong, unique password, not sharing your login credentials, and contacting support immediately if you suspect any unauthorised access to your account.
8. Your Data Rights
As a player on the ceo93 platform, you have the following rights in respect of your personal data. To exercise any of these rights, please contact ceo93 support via the official support email. We will respond to all valid requests within a reasonable timeframe and without undue delay:
Right of Access
You have the right to request a copy of all personal data ceo93 holds about you, along with information about how it is processed and the purposes for which it is used.
Right to Rectification
You have the right to request correction of any inaccurate or incomplete personal data we hold about you. You may also update certain account details directly through your account settings.
Right to Erasure
You have the right to request deletion of your personal data in certain circumstances, such as where the data is no longer necessary for the purposes for which it was collected. This right is subject to our legal retention obligations — we cannot delete data we are required by law to retain.
Right to Restrict Processing
You have the right to request that we restrict the processing of your personal data in certain circumstances, for example where you contest the accuracy of the data or where you have objected to processing based on legitimate interests.
Right to Data Portability
Where processing is based on your consent or on contractual necessity, and where processing is carried out by automated means, you have the right to receive your personal data in a structured, commonly used, machine-readable format and to have it transmitted to another controller where technically feasible.
9. Children and Minors
The ceo93 platform is strictly intended for adults aged 21 years and above. ceo93 does not knowingly collect or process personal data from individuals under the age of 21. If you are under 21, you must not register an account or use any ceo93 service. If ceo93 becomes aware that personal data has been collected from an individual under 21 without appropriate consent, we will take immediate steps to delete that data and close the associated account. If you have reason to believe that a minor has registered a ceo93 account, please notify us immediately via the official support email so that we can investigate and act promptly.
10. Changes to This Privacy Policy
ceo93 reserves the right to update or amend this Privacy Policy at any time. When we make material changes — changes that significantly affect how we process your personal data or the rights available to you — we will post the updated Policy on this page with a new effective date and, where practicable, provide notice to registered players via account notification or email. Your continued use of the ceo93 platform following the posting of a revised Privacy Policy constitutes your acceptance of the updated terms. We encourage you to review this page periodically to stay informed about how we protect your information.
11. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or the way ceo93 processes your personal data, please contact our support team. We take all privacy-related enquiries seriously and will respond promptly. Our support team is available 24 hours a day, 7 days a week.
Support email: [email protected]
Your Data Is Safe With ceo93
We protect your privacy so you can focus on playing. Explore our full game library or visit our FAQ for more information.